Terms and Conditions

Welcome to Q9Bill, a web-based invoicing and client management system operated by Q9Bill ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our web application available at q9bill.com (the "Service"). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must immediately cease using the Service.

The Service is designed to help businesses and individuals create, manage, and track invoices and client relationships through a web-based platform. These Terms apply to all users, including individuals, businesses, or other entities accessing the Service. Please read these Terms carefully, as they form a legally binding agreement between you and Q9Bill.

1. Definitions

For the purposes of these Terms, the following terms have the following meanings:

• "User" or "You": Any individual or entity accessing or using the Service, including account holders and their authorized representatives.
• "Service": The Q9Bill web application, including all features, tools, and content provided for invoicing and client management.
• "Content": All data, text, images, invoices, client information, documents, or other materials uploaded, created, or accessed by you through the Service.
• "Q9Bill": The company operating the Service, contactable at q9bill@gmail.com.
• "Subscription": Any paid plan or service tier offered by Q9Bill to access premium features of the Service.

2. Eligibility and Account Registration

To use the Service, you must meet the following eligibility criteria:

• Be at least 18 years of age or have the legal capacity to enter into a binding agreement.
• Provide accurate, complete, and current information during the registration process.
• Comply with all applicable laws, regulations, and industry standards in your jurisdiction, including tax and invoicing regulations.

When registering for an account, you agree to:

• Provide truthful and accurate information, including your name, email address, business details, and billing information.
• Maintain the security and confidentiality of your account credentials, including your username and password.
• Promptly notify Q9Bill at q9bill@gmail.com if you suspect any unauthorized access to or use of your account.
• Accept full responsibility for all activities conducted through your account, whether authorized by you or not.

We reserve the right to refuse registration, suspend, or terminate accounts at our sole discretion if we believe you have violated these Terms or if your use of the Service poses a risk to Q9Bill, its users, or third parties.

3. Use of the Service

The Service provides tools for creating, managing, and tracking invoices and client relationships through a web-based platform. You agree to use the Service in accordance with these Terms and all applicable laws. Specifically, you shall not:

• Use the Service for any illegal, fraudulent, or unauthorized purpose, including generating false or misleading invoices.
• Upload, transmit, or share Content that is unlawful, defamatory, obscene, offensive, or infringes on the intellectual property, privacy, or other rights of third parties.
• Attempt to gain unauthorized access to the Service, other user accounts, or our systems, including through hacking, phishing, or other malicious activities.
• Use automated tools, such as bots or scrapers, to access, extract, or manipulate data from the Service without our express written permission.
• Interfere with the Service’s functionality, including by introducing viruses, malware, or other harmful code.
• Overload, flood, or otherwise disrupt the Service or its servers.
• Misrepresent your identity or affiliation with any person or entity while using the Service.

You are responsible for ensuring that your use of the Service complies with all applicable tax, invoicing, and business regulations in your jurisdiction. You must also ensure that any invoices or client data you generate or manage comply with legal requirements, including accurate tax calculations and disclosures.

4. Subscription and Payment Terms

Access to certain features of the Service may require a paid Subscription. By subscribing, you agree to the following:

• Pay all applicable fees as outlined on our website at the time of subscription or renewal.
• Provide accurate and valid payment information, such as credit card details, through our secure third-party payment processors.
• Authorize Q9Bill or our payment processors to charge your designated payment method for all applicable fees.
• Promptly update your payment information if it changes (e.g., new card number or expiration date).
• Understand that subscription fees are billed in advance and are non-refundable, except as required by applicable law or as specified in any refund policy we may provide.

We may adjust subscription fees or introduce new fees at our discretion, with prior notice provided via email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the new fees. All payments are processed securely through third-party payment processors, and Q9Bill does not store full payment details on our servers. You are responsible for any taxes or additional charges imposed by your payment provider or jurisdiction.

5. Intellectual Property

All elements of the Service, including but not limited to its software, code, design, user interface, logos, trademarks, and content (excluding User Content), are owned by Q9Bill or its licensors and are protected by intellectual property laws, including copyright, trademark, and trade secret laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for its intended purpose of invoicing and client management, subject to these Terms.

You shall not:

• Copy, reproduce, modify, distribute, or create derivative works of the Service or any part thereof without our prior written consent.
• Reverse-engineer, decompile, disassemble, or attempt to extract the source code of the Service.
• Use Q9Bill’s trademarks, logos, or branding in any manner without our express written permission.
• Remove or alter any copyright, trademark, or other proprietary notices on the Service.

You retain ownership of all Content you upload or create through the Service, such as invoices and client data. By uploading or creating Content, you grant Q9Bill a worldwide, non-exclusive, royalty-free, sublicensable license to use, store, process, and display such Content solely for the purpose of providing, operating, and improving the Service. This license terminates when you delete your Content or account, except where retention is required by law (e.g., for tax or audit purposes).

6. User Content

You are solely responsible for all Content you upload, create, or share through the Service, including invoices, client information, and related data. You represent and warrant that:

• Your Content complies with all applicable laws and does not infringe on the intellectual property, privacy, or other rights of any third party.
• You have obtained all necessary permissions, licenses, or consents to upload and use your Content.
• Your Content is accurate and not misleading, particularly with respect to invoices, financial data, and client information.

We do not claim ownership of your Content, but we reserve the right to remove, restrict, or suspend access to any Content that violates these Terms, applicable laws, or our policies without prior notice. We are not responsible for the accuracy, legality, or appropriateness of your Content, nor for any disputes arising between you and your clients or third parties regarding your Content.

7. Third-Party Services

Q9Bill may provide you with access to third-party tools and services, such as payment gateways or analytics tools, and certain content, products, or services available through Q9Bill may include materials from third parties, which we neither monitor nor control. Third-party links on the Service may direct you to third-party websites that are not affiliated with Q9Bill.

You acknowledge and agree that Q9Bill provides access to such links, websites, tools, and services “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. Q9Bill does not warrant and will not have any liability or responsibility for any third-party materials, websites, or for any materials, products, or services of third parties. Q9Bill shall have no liability whatsoever arising from or relating to your use of optional third-party tools and services. You are requested to review the third-party’s policies and practices carefully and ensure you understand them before engaging with such services. Complaints, concerns, or questions regarding third-party products should be directed to the third party.

8. Termination

We may suspend or terminate your access to the Service, in whole or in part, at our sole discretion, with or without notice, for reasons including but not limited to:

• Violation of these Terms or any applicable laws.
• Non-payment of subscription fees or other amounts owed to Q9Bill.
• Engaging in activities that harm, disrupt, or compromise the security of the Service or other users.
• Providing false or misleading information during registration or use of the Service.
• Any conduct that, in our reasonable judgment, poses a risk to Q9Bill, its users, or third parties.

You may terminate your account at any time by contacting us at q9bill@gmail.com or through the account deletion feature in the Service, if available. Upon termination:

• Your access to the Service will immediately cease.
• We may delete your Content, including invoices and client data, subject to applicable laws (e.g., retention for tax or audit purposes).
• Any outstanding fees or obligations remain payable.

Provisions of these Terms that by their nature should survive termination (e.g., intellectual property, warranties, limitation of liability, indemnification) will continue to apply after termination.

9. Warranties

9.1. No warranty of any kind, implied, express, or statutory, including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, satisfactory quality, or fitness for a particular purpose, is given in conjunction with the Q9Bill Service or any data/content, including without limitation, the Service. While Q9Bill may apply such technology as it deems fit to ensure the security of and prevent unauthorized access to its Service, Q9Bill does not warrant that the Service or any content/data will be provided uninterrupted or free from errors or that any identified defect will be immediately corrected. Further, no warranty is given that the Service or any data/content are free from any computer virus or other malicious, destructive, or corrupting code, agent, program, or macros. Q9Bill provides the Service on an “as is”, “where is”, “with all faults” basis.

9.2. The User acknowledges that they have not solely relied on any representation/warranty made by Q9Bill or its service providers, subcontractors, or agents and have made an independent assessment of the Q9Bill Service. It is the User’s responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services, and other information provided through the Q9Bill Service or on the Internet generally.

9.3. ALL OTHER WARRANTIES, WHETHER LEGAL, EXPRESS, OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR USAGE, OR FOR THE INTENDED USE THEREOF ARE EXPRESSLY EXCLUDED IN CONNECTION WITH THE USE OF THE Q9BILL SERVICE.

9.4. The User represents and warrants that:

• The User shall be solely responsible for all goods and services it provides through the Service, including their description, price, fees, tax, any required legal disclosures, compliance, and any offers or promotional content.
• The User shall be solely responsible for setting and displaying the terms and conditions for sales facilitated through the Service, including without limitation policies for sale, refund, return, and their timelines.
• The User shall inform its customers in a clear and cogent manner in its terms and conditions of sale that the goods and services facilitated through the Service are provided by the User and not by Q9Bill.

10. Exclusions of Liability

10.1. Notwithstanding anything to the contrary, Q9Bill, its successors, agents, assigns, and each of their directors, officers, employees, associates, agents, and representatives shall in no event be liable to the User or any other person for:

• Any indirect, incidental, special, consequential, punitive, or economic loss, expense, or damage arising from or in connection with any access, use, or the inability to access or use the Q9Bill Service or any data/content or reliance on those, including without limitation, the Service, howsoever caused and regardless of the form of action (including tort or strict liability).
• Any downtime costs, loss of revenue or business opportunities, loss of profit, loss of anticipated savings or business, loss of data, loss of goodwill, or loss of value of any equipment, including software.
• Any loss or damage arising as a result of a disclosure/sharing or hacking of the User’s login details and password, and any improper usage, failure, or malfunction of any computer, internet connection, or other telecommunications equipment, or any other services or equipment necessary to access the Q9Bill Service.

10.2. Q9Bill shall not be liable for any inconvenience, loss, cost, damage, or injury suffered by the User or any third person arising from or caused by:

• Act or omission of any third party, including but not limited to any equipment or software providers, any service providers, any network providers (including but not limited to telecommunications providers, internet browser providers, and internet access providers), or any agent or subcontractor of any of the foregoing.
• The use of the Q9Bill Service by third persons, whether authorized or unauthorized by the User.
• Theft or loss of the User’s computer, login details, password, hardware, or equipment on which the Q9Bill Service is accessed or operated.
• The User being deprived of the use of the Q9Bill Service as a consequence of any act or omission by Q9Bill for any reason, including but not limited to compliance with any applicable laws and/or regulations and any instructions and/or directions given by any local or foreign regulatory body, government agency, statutory board, ministry, departments, or other government bodies and/or its officials.

10.3. NOTWITHSTANDING ANYTHING TO THE CONTRARY, IN NO EVENT SHALL Q9BILL OR ANY OF ITS DIRECTORS, EMPLOYEES, AGENTS, AND/OR PERSONNEL BE LIABLE TO THE USER OR ANY PERSON FOR ANY DAMAGES, LIABILITIES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO: (I) THESE TERMS OF SERVICE, THE Q9BILL SERVICE, OR ANY REFERENCE SITE, PRODUCTS, OR SERVICES; OR (II) THE USER’S USE OR INABILITY TO USE THE Q9BILL SERVICE OR ANY REFERENCE SITE; OR (III) ANY OTHER INTERACTIONS WITH Q9BILL; HOWEVER CAUSED AND WHETHER ARISING IN CONTRACT, TORT, OR IN EQUITY, INCLUDING NEGLIGENCE, WARRANTY, OR OTHERWISE, BEYOND OR IN EXCESS OF INR 1,000, OR ANY AMOUNT AS MAY BE PERMITTED UNDER APPLICABLE LAWS, WHICHEVER IS LOWER.

10.4. Q9Bill shall make all best efforts to provide uninterrupted services, subject to downtime and regular maintenance. Notwithstanding anything in these Terms, the User acknowledges that the Q9Bill Service may not be uninterrupted or error-free or free from any virus or other malicious, destructive, or corrupting code, program, or macro. Q9Bill shall adopt all such best technical and non-technical security measures that it considers appropriate and are prevalent in the industry to render the Service; however, Q9Bill does not guarantee that such security measures cannot be subverted to gain unauthorized access. In the event of interruption to the Service or loss of use and/or access to the Q9Bill Service, Q9Bill shall use best endeavors to restore the Service and/or access as soon as reasonably possible.

10.5. Q9Bill is not responsible for any Content uploaded by the User on the Q9Bill Service. Q9Bill is not responsible for any direct or indirect damages or losses caused to the User, including without limitation, lost profits, business interruption, or other loss resulting from use of or reliance in any way on anything available on the Q9Bill Service. It is solely the User’s responsibility to evaluate the accuracy, reliability, completeness, and usefulness of information and content available on the Q9Bill Service that is used by the User.

11. Indemnification

You agree to indemnify, defend, and hold harmless Q9Bill, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from or related to:

• Your use or misuse of the Service.
• Your Content, including any infringement of third-party rights or non-compliance with applicable laws.
• Your violation of these Terms or any applicable laws or regulations.
• Any disputes between you and your clients or third parties arising from your use of the Service.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate fully with us.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., India], without regard to its conflict of law principles. Any disputes arising out of or related to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between you and Q9Bill.

If negotiation fails, disputes shall be submitted to binding arbitration in [Insert City/Country, e.g., Mumbai, India], conducted in accordance with the rules of [Insert Arbitration Body, e.g., the Indian Arbitration and Conciliation Act, 1996]. The arbitration shall be conducted by a single arbitrator, and the decision of the arbitrator shall be final and binding. Each party shall bear its own costs, unless otherwise determined by the arbitrator.

Notwithstanding the above, Q9Bill may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or other rights.

13. Changes to These Terms

We may modify these Terms at any time to reflect changes in our practices, the Service, or legal requirements. We will notify you of material changes by posting the updated Terms on this page and, where feasible, via email or through the Service. The updated Terms will take effect immediately upon posting or as specified in the notice.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

14. Miscellaneous

The following additional provisions apply:

• Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Q9Bill regarding the Service, superseding any prior agreements or understandings.
• No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless expressly acknowledged in writing.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Q9Bill may assign these Terms without restriction, such as in the case of a merger or acquisition.
• Force Majeure: Q9Bill shall not be liable for any delay or failure to perform due to causes beyond our reasonable control, such as natural disasters, acts of government, or internet outages.

15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms or the Service, please contact us at:

Email: q9bill@gmail.com

We will respond to your inquiries promptly and work to resolve any issues. Your feedback is valuable to us in improving the Service.